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Carefully read the case and consider its context in relation to BPR readings and concepts learned in this unit. The case includes situational information, which should be used to perform the required analysis and make the appropriate recommendations. You are required to address all of the following questions within your case analysis:

Case Questions

Do you see the problems at CVS justifying a process transformation? Why or why not? Explain using concepts learned about business process re-engineering/transformation

What changes on the managerial level would you recommend for PSI at CVS?

What process changes would you recommend for PST at CVS?

What is the role of technology, if any, for PSI at CVS?

How would you test your recommended changes to the process to make sure an improvement has been achieved?

What groups, if any, are likely to have problems with your proposed solution? How will you deal with their objections?

Overview

These case studies are to be done individually.

Read the appropriate materials and prepare an 8-10 page (2200 words, +/-10%) case analysis report for each of the cases.

Organized as you see appropriate for the topic, in a way that address all the questions provided for each case on the course website (not within the case itself).

Each report should include an introduction and conclusion.

Follow APA style in both organization and referencing. Incorporate at least two sound academic sources.

Carefully read the case and consider its context in relation to BPR readings and concepts learned in this unit. The case includes situational information, which should be used to perform the required
CVS Pharmacy [Student Name, Student ID #] Faculty of Business, Yorkville University Business Process Improvement Professor Joe Verna [Date] CVS Pharmacy Case Study List 10 problems at CVS that justify a process transformation. Explain by using concepts learned in business process improvement or re-engineering. Remember to use your own words when explaining and cite sources, if any. Problem 1 and concept, Problem 2 and concept, etc. List five changes to the process that you would recommend to the managerial level to do. Change 1 and why, Change 2, and why, etc. List five process changes that you would recommend for BPI at CVS; why did you choose these? Remember to use your own words when explaining and cite sources, if any. Change 1 and why, Change 2 and why, etc. List five of the ten roles of technology for BPI at CVS Technology 1 Technology 2, etc. List at least three groups who are likely to have problems with your proposed solution. How will you deal with their objections? Remember to use your own words when explaining and cite sources, if any. Stakeholder 1 Stakeholder 2, etc. Explain how you would test your recommended changes to the process to make sure an improvement has been achieved. Write in first person, in your own words with your solution. References Last Name, F. M. (Year). Article Title. Journal Title, Pages From – To. Last Name, F. M. (Year). Book Title. City Name: Publisher Name.