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TOPIC 3: PRINCIPLES FOR EFFECTIVE CASE MANAGEMENT

Portfolio 2 involves writing essays on approved topics – see Appendix C. If you desire to write on a topic not on the list, you must seek approval on that topic before submitting it for evaluation.

In these essays, experience is related to the chosen learning principle. The experiential essays must follow the rubric evaluation sections, which are listed below. The experiential essays should be at least 500 words (2 pages), formatted as described at the beginning of the syllabus.

Essay Guidelines

1.      Define the Learning Venue

When and where did the experience occur? How much time was involved? What was your role or position? Who else was involved? This background information will provide you with a concrete reference point which will help you place your essay in perspective. This section should be at least two to three complete sentences

2.      State and describe the Learning Principle

The Learning Principle is the core learning which aligns with the chosen topic for the essay. To write an effective essay, you may first want to read and study various sources – conduct primary/secondary research through books, magazines, films, recordings, interviews, etc. This will refresh your memory and bring forth the details of a specific learning experience and the theory behind the principle. Articulate the Learning Principle in at least one paragraph, preferably two, with a minimum of three complete sentences, which describes the core principle as it specifically relates to what you learned. Include a statement about the principle which differentiates it from a subject about which you have a surface knowledge, to why it should be considered college-level learning. For example, you may have a surface understanding of the importance of time management, but for this to be considered as college-level learning, explain what you learned, identifying sub-points and related aspects which exhibit deeper understanding of the learning principle.

3. Application of Principle Outside of Venue of Experience

Describe your competence in the subject area, that is, the level of knowledge or ability that enables you to perform effectively. Practice writing competence statements that reflect your personal learning experience and relate to the course description:

  • I learned how to develop and use active listening habits. (Skill)
  • I learned to identify barriers to effective communications in the workplace and how to overcome them. (Knowledge)

The more precise you can be in identifying your competencies and learning outcomes, the more easily your experience can be assessed for credit. To say that you “learned to communicate” is a broad generalization; to say that you “learned that you cannot make assumptions about whether everyone understands what you are saying” or that “nonverbal symbols can communicate as loudly as the spoken word” are more precise, acceptable statements.

Your specificity also enables evaluators to determine your level of competence. There are many levels of competence related to the knowledge and skills acquired in a subject area.

Remember how important it is to balance theory and applied learning. Ideally, your essay will interweave the two. For example, if you are writing about motivation, you might discuss the major theories of motivation – Herzberg’s Motivation-Maintenance Model, Maslow’s Hierarchy of Needs, or Vroom’s Expectancy Theory – as they relate to what you have learned as a supervisor.

How does your experiential learning compare and contrast with accepted theory in that subject area? What problems did you identify related to motivating employees? Use examples from your own experiences to illustrate your knowledge and understanding of theoretical concepts.

This section should be at least four paragraphs of approximately five sentences each.

4. Conclusion

  • Summarize the previous three sections in at least two paragraphs of approximately five sentences each. Add a paragraph which integrates your learning regarding this principle with Christian worldview and lifestyle practices. The conclusion must contain clear reference to how a Christian worldview intersects with the learning and its application in the broader context. For example, a course in time management could include a statement such as this in the conclusion.

“Learning how to more effectively manage my time has made me more effective across all aspects of my life. It has also made me aware of the reality that we all have the same amount of time each day, as well as a limited amount of time while on this earth. Because of this I am more conscious of the importance of valuing the people in my life and being a better example to them of Christ’s love in everything I do.”

5. Supporting Documentation/Materials (optional)

TOPIC 3: PRINCIPLES FOR EFFECTIVE CASE MANAGEMENT Portfolio 2 involves writing essays on approved topics – see Appendix C. If you desire to write on a topic not on the list, you must seek approval on
1 Typing Template for APA Papers: A Sample of Proper Formatting for APA Style Student A. Sample College Name, Grand Canyon University Course Number: Course Title Instructor’s Name Assignment Due Date Example 1: Effective Classroom Management Student Name Define the Learning Venue: Becoming an educator is something that interest me during the first few years after graduating high school. The experience began in the learning venue of a daycare, Donald Duck 45 Daycare in Madison, Mississippi, which is currently closed and has been for over five years. My employment at this location lasted about three to three and a half years. During the day of hire, the daycare director, assigned me to be an assistant teacher for the one-year old class, and after the lead teacher was given a different class, my position moved to the head teacher of the class. After all of those children aged up, and were moved to the next level, my role as the one-year old teacher came to an end as well resulting in being a two-year old teacher. However, my experience increased a few years once becoming an instructor at Brandon Elementary over the fourth-grade students assisting in the after-school program organized by Pilgrims After School Program in Florence, Mississippi. Learning Principle At the learning venues, effective classroom management was a lesson learned. While being employed at the daycare, experience was gained through the tasks that was required daily. One experience that was gained is learning how to create an appropriate lesson plan for the required age group, which was a lesson well learned for the children and myself. It helped with increased knowledge for the children through growth and development for the children mentally, physically, and verbally while entertaining them with the fun activities that helped with keeping the classroom under control daily. This experience helped with my communication skills with the children as they gain knowledge and discussions with each parent regarding the children’s day to day routines. While working at the after-school program, patience was skill that was earned due to being an instructor of a group in grade four, which is much needed when dealing with older students. Other tasks that helped me gain experience is being able to assist with the lesson plans for daily activities, along with passing that on to the children to want to be a part of helping others when they struggle, especially with homework. Application of the Learning Principle Outside the Venue The application of the principle outside the venue of experience can be learned from going to teacher training and seminars to help with learning new things and to help review what has already been learned. What gave me the needed knowledge is going through those training. Other ways to receive experience could be from taking EDU 221- Child Development and EDU 309- Effective Classroom Management and Learning courses offered at Belhaven University. EDU 221 could help with more experience with child development and growth for young children’s physical abilities, motor skills, social development, and establish a more structural learning experience. EDU 309 will give more experience with controlling a classroom setting while establishing a teacher-student relationship on an educational level. Therefore, creating an understanding of how a classroom should be managed. Conclusion The experiences obtained through training allowed me to increase wisdom. God wants us to share the wisdom that we receive with others and whoever does not will lose all knowledge. For example, in Matthew 13:12, Jesus spoke words relating to man being given blessings and if he does not share with others, it will be taken away. This goes to show how God put specific people in positions to teach others from the wisdom they have been taught so that the knowledge can be passed on to someone else in need. When children learn the rules of a proper classroom management they will establish wisdom and how to behave. 47 Example 2: Principles of Customer Service Student Name Learning Venue Customer service is assisting and providing for others. The explanation of the learning venue where customer service experience was gained is Wilson’s Treasure Hunt in New Orleans, Louisiana and a deli in a convenient store located in Simpson County. During the time after Hurricane Katrina, Wilson’s Treasure Hunt store was damaged in Gulf Port, Louisiana by the storm so they relocated to the Brandon area to while renovations were being done to repair the store and while the company was in the area, they hired staff to work temporarily. My positions were customer assistant and cashier. At the convenient store my positions were somewhat similar, but with added food servicing, therefore, helping me gain customer service experience. Learning Principle The description of the learning principle helped me gain experience of customer service. At Wilson’s Treasure Hunt, the knowledge obtained was while working as a cashier and assisting customers when needed. When a customer was having a difficult time finding a certain merchandise, my task was to go out on the floor or in the stock room to locate what the customer needed and to present the proper item asked for. As a cashier, my job was to friendly greet customers, while checking them out in a reasonable amount of time. This experience helped me establish people skills. During my employment at the convenient store in the deli, I learned how to prepare the customer’s orders appropriately in a timely manner to satisfy their needs. This job helped me establish patience and understanding of the preference of each customer’s food request creating a relationship with those that came in the store frequently. The established 48 relationship with those customers coming in on a daily basis allowed me to start preparing their orders through memorization. I learned through these interaction that a smile makes a big difference when dealing with people. I also learned the importance of seeing each individual as a unique individual. Sometime I imagined I was helping my own Mother or Grandmother and it helped me adjust my thoughts and provide better service. Sometimes this was more difficult when the customer was more critical or I was especially tired or frustrated. Working through these experiences has definitely improved my people skills in all areas of my life. Application of the principle outside the venue of experience. The way that experience was gained for each place of employment was through training on the job and being assigned to through a training class as well. With the food service experience, each person was given a book to study to take a test to receive recognition of food service certification. The food service book gave lessons on how the food should be kept and when to discard. Conclusion For those of us in customer service employment our behavior should always reflect from the energy and words of God. My experiences at Wilson’s Treasure Hunt and what I learned while working there continue to affect my life and how I perceive and treat people. Specifically, I try to take time to slow down and really listen to each person and show them the respect that I would hope would be shown to me in a similar situation. This is the Golden Rule Jesus talked about and the importance of treating others as we would like to be treated.